Many financial institutions have become reactive, not proactive. In attempts to put a temporary fix on their problems, they’ve added point solutions that have led to data silos and a disjointed customer experience. There’s no room for innovation while solving the daily problems created by outdated operating models.
The result? A fractured set of journeys for customers and employees – including tedious manual processes, incoherent customer and employeefacing apps, and laborious onboarding procedures. These problems not only drive up costs and reduce agility for the financial institution, they also make it impossible to create the exceptional experiences that customers now demand.