Unified Communications: One Simple Tool to Help Avoid the Hang-Ups of Legacy Voice Systems

Unified communications as a service (UCaaS) is a cloud-based business communications solution that uses shared or private infrastructure and that is managed by the provider in the cloud. UCaaS includes voice services, commonly referred to as voice over IP (VoIP), integrated with other communications channels including meetings (voice and video collaboration) and messaging services (SMS and team messaging), and can include a robust variety of features not available in on-premises technology.

UCaaS solutions have been replacing internal business telephone systems and havebeen proven as reliable and robust communications solutions across businesses of all sizes. UCaaS is cloudbased, with the ability to scale in terms of size and features as business requirements evolve over time. Other services and features can be integrated with the UCaaS solution, making it more adaptable and future proofing the technology decision and investment. The flexible nature of UCaaS fits with today's trend of increased employee mobility, connecting employees and customers without the need to be at a fixed location. Further, UCaaS increases customer satisfaction and engagement by enabling connectivity with a business through multiple channels, including voice, text, online chat, and video.