Seize new revenue opportunities while lowering costs

Service providers stand at the threshold of an enormous market opportunity. New technologies such as 5G, cloud, data intelligence, and AI unlock a broad range of innovative new services, giving service providers new ways to drive revenue growth. This is particularly true in the enterprise segment, where businesses look for solutions in areas as diverse as healthcare robotics, industrial automation, drone-based inspection, remote telemetry, autonomous fleets, and many others.

To seize these opportunities, service providers need to adopt B2B2x models and work with a multitude of partners to create end-to-end solutions for customers. And, to drive competitive differentiation and customer satisfaction, service providers have to deliver extraordinary customer experiences—so businesses can easily access these services and ensure proactive, transparent support that spans the entire underpinning value chain. Otherwise, service providers risk being relegated and losing differentiation while alternatives claim an increasing market share.