How to balance business innovation and operational excellence

IT decision-makers have officially earned their seats at the table — nearly three-quarters of CIOs say their roles have been elevated by the visibility they received during the pandemic.1 Now they have to figure out what to serve first.

Digital strategy and transformation took the lead last year for 67% of CIOs, but the number fell to 60% in 2022 as IT decision-makers focused on the fundamentals of optimizing and managing technology.1 Priority whiplash has left more than 76% of CIOs struggling to balance two critical goals: business innovation and operational excellence.