Conversational AI for Employee Experience: A New Breakthrough in HR Management

Almost every stimulant to rapid digitization today has its roots in the same story as do others; COVID-19 pandemic. In 2020, the employment rates across the globe nosedived owing to this fear. But that wasn't all. The rising COVID-19 cases coupled with the lockdown restrictions and employee resignations meant work being fulfilled by a handful of workers. Naturally, too much work caused burnout. The workforce experienced a collective burnout (and is still going through it to some extent), people left their jobs at unprecedented rates. The job market is thus completely upside down.

In fact, employees are considering quitting their jobs now more than in 2021, as per a survey by Microsoft Corp., which also reports that over half of young workers are mulling a job change within the next year. Microsoft’s second annual Worker Trend Index, which measures global employee attitudes, showed an increase in respondents who said they are likely to consider a job change in the coming year. The overall number jumped to 43% of respondents, up from 41% in last year’s survey—a result that Microsoft at the time dubbed the Great Reshuffle. Others called it the Great Resignation, which saw U.S. workers quitting jobs in record numbers.