Building a Case for Service

Customer success is in our DNA. Fisher & Paykel was built on the premise that customer satisfaction comes first by building products that customers use for years to come. Doing this well means prizing service at all stages of the purchasing journey – not only before the customer chooses to buy, but also afterwards.

Providing top quality support is key to our brand’s reputation and helps us get repeat customers and word-of-mouth recommendations. In my view, great service offerings are predicated on having a 360-degree view of a customer and connecting all your departments so everyone is equipped with the knowledge and tools they need to best serve a customer’s needs.